How Cisco Unified Communications can Grow Your Company

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by: alfitness
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Word Count: 447
Date: Thu, 15 Jul 2010 Time: 10:41 PM
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Cisco unified communications is a global communications company that installs, and maintains communication systems for companies, and schools all over the world. They are globally recognized by the name Cisco. Their communication system includes supporting and maintaining a company's telecommunications, intranet, and video conferencing system.

Cisco Unified Communications have been on the cutting edge of telecommunications in the business sector. The variety of products and services offered through Cisco's Unified Communication allows business to communicate more efficiently, and speedily. Let's discuss some of their products and services.

Cisco's Unified Personal Communicator and Unified Video Advantage enables businesses to use video conferencing and instant messaging to conduct business meetings from any board room, office, PC, or laptop, thus cutting down on travel time and expenses. The immediate access all supervisors will have to their employees will increase communication, and understanding of standard operating procedures. Their Voice and Unified Messaging Solutions will give your business secure electronic voicemail ability that will be accessible to you anytime and anywhere.

Another product that has improved business communication and efficiency is their Unified Meeting Place. It combines, video, voice, and web conferencing technology into one package that caters to large corporations that have several teams scattered internationally. Through WebEx, the Unified Meeting Place can bring the entire company together in one place.

Cisco's Unified Mobile Communicator will create a corporate based phone infrastructure that connects all business based smart phones. This product will allow employees who are issued business smart phones to check their office voicemail, as well as communicate using their business email. The Unified Mobile Communicator will also maintain the safety and security of all information and data stored (including your work phone number) on all your business mobile and smart phones.

If your business involves inbound call based customer contact, Cisco's Unified Contact Center Express the perfect product for increasing business efficiency. It creates a call center contact que that improves routing of inbound calls from your customers. It also provides real time data to you regarding amount of calls, hold times, and even what days, and times receive the greater influx of calls. This information is invaluable when deciding how many customer contact representatives to schedule at a specific time as well as establishing customer contact metrics. The automatic call distribution feature will inform callers of expected wait time, and simplified call routing options which will make the call center experience for the customer more enjoyable.

Cisco Unified Communications provides hundred of other products that can improve the communication and productivity of you business. Whether you are a manager of a small local business, or an executive of an international corporation, Cisco can adapt to your professional needs.

About the Author

The Specializt is Australia's leading reseller of call centre solutions and Cisco Unified Communications.